Terms of service

Website: littlesiriostories.com | Little Sirio Stories Ltd | Registered in England & Wales

Last Updated: 26/06/2026

1. About Us

1.1 These Terms and Conditions ("Terms") govern your use of the website located at littlesiriostories.com (the "Website") and all purchases made through it. The Website is operated by Little Sirio Stories Ltd, a company incorporated in England and Wales.

1.2  Our registered and trading address is: Little Sirio Stories Ltd, 126 Aldersgate Street, London EC1A 4JQ, United Kingdom.

1.3  Contact email: contact@littlesiriostories;com

1.4  By placing an order on this Website, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, you must not place an order.

2. Definitions

In these Terms, the following definitions apply:

• "Goods" means any physical products listed for sale on the Website, including self-published books, original artworks, art prints, print-on-demand (POD) items, stickers, and papergoods.

• "Custom / Personalised Goods" means Goods produced to your specific requirements or clearly personalised for you, such as bespoke commissioned artwork or items incorporating personal details you have provided.

• "Standard Goods" means Goods sold from our existing catalogue which are not produced to your individual specification.

• "POD Items" means Goods produced on-demand by a third-party print fulfillment partner following receipt of your order.

• "Subscription" means the monthly Art Snailmail subscription service described in our separate Subscription Policy.

• "We / Us / Our" means Little Sirio Stories Ltd.

• "You / Your" means the individual placing an order as a consumer.

• "Business Day" means any day other than Saturday, Sunday, or a UK public holiday.

3. Placing an Order

3.1  All orders are subject to availability and acceptance by us. A listing on the Website does not constitute an offer; it is an invitation to treat.

3.2  When you submit an order, you make an offer to purchase Goods at the stated price. We will confirm receipt of your order by email. A binding contract is formed only when we send you a dispatch confirmation email, not at the point of order acknowledgement.

3.3  We reserve the right to decline any order at our absolute discretion, including where Goods are unavailable, where a pricing or description error has occurred, or where we are unable to verify payment.

3.4  You are responsible for ensuring that all order details (including delivery address, item specifications, and contact information) are accurate before submission. We accept no liability for orders delayed or lost due to inaccurate information provided by you.

3.5  You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to place an order.

4. Prices and Payment

4.1  All prices displayed on the Website are quoted in Pounds Sterling (GBP) unless otherwise stated and are inclusive of any applicable taxes collected at checkout.

4.2  VAT Status: Little Sirio Stories Ltd is not currently VAT registered in the United Kingdom. Prices do not include UK VAT. Should our turnover exceed the applicable VAT registration threshold, we will update our pricing and this policy accordingly.

4.3  We reserve the right to amend pricing at any time. Any change will not affect orders confirmed prior to the change taking effect.

4.4  Payment is processed securely through Shopify Payments or such other payment processors as we may use from time to time. We do not store your full card details on our systems.

4.5  By submitting payment, you confirm that you are authorised to use the payment method provided.

5. Shipping Rates, Taxes, Customs Duties, and Import Charges

5.1  We charge a flat-rate international shipping charge at checkout. The rate varies by destination region and is displayed clearly before you confirm your order. The flat rate always includes the cost of physical shipping and order processing. What it includes beyond that depends on your destination region, as set out below. There are two distinct charging regimes.

5.2  Regime 1 — United Kingdom and EU Orders (All-Inclusive Flat Rate)

For orders delivered within the United Kingdom or to EU member states (currently France, Italy, and Spain), the flat-rate shipping charge collected at checkout is all-inclusive. It covers:

• Physical shipping and carrier costs;

• Order processing and handling;

• For EU orders with a customs value below EUR 150: applicable EU import VAT, collected and remitted via our logistics partner Easyship (easyship.com) using the Import One-Stop Shop (IOSS) scheme on our behalf.

You will not be charged any additional duties, import taxes, or customs fees upon delivery for orders within this regime. The amount displayed and charged at checkout is the total cost to you for shipping and all associated import costs.

5.2.1  VAT Status (UK): Little Sirio Stories Ltd is not currently VAT registered in the United Kingdom. No UK VAT is charged on the goods themselves. The flat rate for UK orders covers shipping and processing only.

5.2.2  EU Orders Exceeding EUR 150: For EU orders with a customs value exceeding EUR 150, the IOSS scheme does not apply. In these cases, EU import VAT and any applicable customs duties are not collected at checkout and will fall outside the flat rate. Such charges will be determined by the customs authority of the destination country and are payable by you on delivery. We will provide all necessary customs documentation via Easyship. We recommend checking applicable rates with your local customs authority before placing a high-value order.

5.2.3  We hold a UK EORI number and fulfil all UK export compliance obligations. Customs clearance in the EU is managed through Easyship on our behalf. Easyship processes your name, delivery address, and order details as a data processor — see our Privacy Policy for further detail.

5.3  Regime 2 — All Other Countries (Flat Rate Covers Shipping and Processing Only)

For orders delivered to any country outside the United Kingdom and the European Union — including but not limited to Canada and Ukraine — the flat-rate shipping charge collected at checkout covers physical shipping and order processing costs only. The flat rate varies by region and is displayed at checkout.

5.3.1  This regime applies to all destination countries that are not the United Kingdom or an EU member state, whether or not specifically named on the Website. It is your responsibility to ensure you are lawfully permitted to import the Goods under the laws of your country and to settle any charges levied by your customs authority upon arrival.

6. Shipping, Fulfillment, and Delivery

6.1  We ship to the United Kingdom, France, Italy, Spain, Ukraine, Canada, and such other countries as we may specify on the Website from time to time. Shipping rates vary by destination region and are calculated and displayed at checkout before you confirm your order. The applicable rate regime (all-inclusive or shipping and processing only) for your destination is set out in clause 5.

6.2  Processing and Handling Times

Please note the following estimated timelines, which apply before your order is handed to the shipping carrier:

• Standard in-stock items (original art, standard prints): 1–3 Business Days.

• Print-on-Demand (POD) items: 5–10 Business Days for production and handling before dispatch. This processing time is in addition to shipping transit time.

• Mixed orders containing POD items will be subject to the POD processing window for the full order, or may be split-shipped at our discretion.

6.3  We will notify you by email when your order has been dispatched.

6.4  Estimated Delivery Times: International delivery estimates are provided by our logistics partners and are approximate only. We cannot guarantee delivery within any stated timeframe and accept no liability for delays caused by customs processing, postal services, carrier delays, force majeure events, or any other circumstances beyond our reasonable control.

6.5  Risk of Loss: Risk in the Goods passes to you when the parcel is delivered to the address you provided. Title to the Goods passes to you upon receipt of full payment.

6.6  Failed Delivery: If a parcel is returned to us due to an incorrect address provided by you, refusal of delivery, failure to collect, or customs refusal on your part, any re-shipping costs will be charged to you. If you request a refund in these circumstances, we will refund the Goods value only, less any return shipping and handling costs we have incurred.

6.7  We ship using reputable carriers selected through Easyship. Shipping upgrades and tracking options, where available, are displayed at checkout.

7. Returns, Refunds, and Cancellations

7.1  Statutory Framework — Consumer Contracts Regulations 2013 (CCR)

As a consumer purchasing by distance (online), you have a statutory right to cancel your order and return Goods within 14 calendar days of receipt, without giving any reason, under the Consumer Contracts Regulations 2013. Regulation 28(1)(b) provides a specific exemption where Goods are made to your personal specification or are clearly personalised. This exemption is interpreted narrowly and applies only where the item has genuinely been produced to your individual requirements — not simply because the item is handmade or artistically unique in a general sense. The sections below explain precisely which of our Goods fall within or outside this exemption.

7.2  Tier 1 — Standard Catalogue Goods (Including Non-Personalised POD Items)

Standard Goods are items sold from our existing catalogue that are produced from a pre-existing design without modification to your individual specification. This includes, without limitation: art prints produced from existing designs, stickers, papergoods, and books printed on demand from an unmodified standard template. The fact that an item is Print-on-Demand does not, by itself, make it personalised within the meaning of Regulation 28(1)(b).

For Tier 1 Goods, you have the right to cancel within 14 calendar days of the day after you receive the Goods. To cancel: notify us in writing at [Insert Contact Email] within the 14-day window, quoting your order number. Return the Goods in original, undamaged, and unused condition within 14 days of your notice, at your cost. We will refund the full purchase price to your original payment method within 14 days of receiving the returned Goods. We may deduct a sum for diminished value if handling exceeds what is necessary to inspect the item.

7.3  Tier 2 — Books with Personalised Inscriptions

Where you order a book and select (or request) a personalised inscription — that is, a handwritten dedication, name, or message specifically added for you — that item is made to your personal specification for the purposes of Regulation 28(1)(b) CCR 2013. The 14-day cancellation right does NOT apply to such orders once the inscription has been written and the book has been prepared for dispatch.

At the point of purchase, you will be asked to confirm the inscription details and will be presented with an explicit acknowledgement that, by providing personalisation details, you agree to waive your cancellation right in respect of that item. This acknowledgement is required before your order can be submitted.

A book that is signed without a personalised inscription (i.e. a general author signature with no buyer-specific dedication) is treated as a Tier 1 Standard Good for the purposes of your cancellation rights, unless the product listing specifically states otherwise.

7.4  Tier 3 — Commissioned and Bespoke Artworks

Commissioned works — including bespoke original artworks, custom illustrations, or any other item created to your specific brief or requirements — are Goods made entirely to your personal specification. Regulation 28(1)(b) applies in full. The 14-day cancellation right does NOT apply to commissioned works.

Once a commission is confirmed and creative work has commenced, no cancellation, return, or refund is available. The commission terms, scope, and any deposit arrangements will be confirmed in writing prior to commencement. We will make clear at the point of order that the cancellation right is excluded.

7.5  Faulty, Damaged, or Misdescribed Goods — Statutory Remedies (All Tiers)

Regardless of the tier or category of Goods purchased — including Tier 2 and Tier 3 items — you retain the following statutory rights under the Consumer Rights Act 2015 and equivalent EU consumer legislation, which cannot be excluded or limited by contract:

• Items Arriving Damaged or Defective: Notify us at [Insert Contact Email] within 30 days of receipt with a description and photographic evidence. We will offer, at our election, a repair, replacement, or full refund.

• Defects Appearing Within 6 Months: Where a fault becomes apparent within six months of delivery, there is a legal presumption it existed at the time of delivery. We will investigate and offer an appropriate remedy.

• Goods Not as Described: Where delivered Goods materially differ from their description or images on the Website, you are entitled to a remedy under both the CRA 2015 and, for EU consumers, the two-year statutory guarantee under national consumer law.

These statutory remedies are in addition to, and not limited by, any commercial policy set out in this section.

7.6  EU Consumer Rights — France, Italy, Spain

If you are an EU-resident consumer, the 14-day withdrawal right under Directive 2011/83/EU (Consumer Rights Directive) applies to Tier 1 Standard Goods on the same terms as set out in clause 7.2. The Regulation 28(1)(b) equivalent under the Directive applies equally to Tier 2 and Tier 3 Goods. The two-year statutory guarantee under your national consumer law applies to all Goods. Where any provision of these Terms conflicts with mandatory rights conferred by EU law, your statutory rights shall prevail.

8. Intellectual Property

8.1  All content on this Website and embodied in the Goods — including without limitation all illustrations, artwork, designs, texts, characters, patterns, brand identities, and subscription concepts (collectively, the "IP Content") — is the sole and exclusive intellectual property of Little Sirio Stories Ltd, protected by the Copyright, Designs and Patents Act 1988 (UK) and equivalent international copyright laws.

8.2  Purchase of a physical Good grants you a personal, non-exclusive, non-transferable licence to display that physical item for private, non-commercial purposes only. No purchase grants any rights in the underlying IP Content.

8.3  Without our prior written consent, you must not:

• Reproduce, copy, scan, photograph, or digitise any IP Content;

• Create derivative works based on any IP Content;

• Sell, resell, license, or commercially exploit any IP Content or physical Good incorporating it;

• Distribute, upload, or share any digital reproduction of IP Content on any platform, including social media, print-on-demand services, or NFT platforms;

• Remove or alter any copyright notices, watermarks, or attribution markings from any IP Content.

8.4  Any unauthorised use of our IP Content may constitute an infringement of copyright and/or passing off, for which we reserve all rights and remedies.

8.5  Permitted personal sharing: You are welcome to share photographs of physical Goods you have purchased for personal, non-commercial social media posts, provided appropriate credit is given to Little Sirio Stories Ltd / littlesiriostories.com.

9. Limitation of Liability

9.1  Nothing in these Terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of statutory implied terms that cannot lawfully be excluded; or (d) any other liability that cannot be limited by law.

9.2  Subject to clause 9.1, we shall not be liable for: (a) any indirect, consequential, or special loss or damage; (b) loss of profits, revenue, data, or business opportunity; (c) damage arising from your reliance on information provided on the Website; or (d) losses arising from circumstances beyond our reasonable control.

9.3  Subject to clause 9.1, our total aggregate liability to you in connection with any single order shall not exceed the total price paid by you for that order.

10. Force Majeure

We shall not be in breach of these Terms or liable for any delay or failure to perform our obligations if such failure results from causes beyond our reasonable control, including but not limited to: acts of God, pandemic or epidemic, war, civil unrest, governmental action, port closures, carrier disruption, natural disaster, or postal strikes. We will endeavour to notify you promptly and resume performance as soon as reasonably practicable.

11. Governing Law and Jurisdiction

These Terms are governed by and shall be construed in accordance with the laws of England and Wales. Subject to your mandatory statutory rights in your country of residence, any dispute arising from or in connection with these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales; provided that, if you are an EU-resident consumer, you may also bring proceedings in the courts of your country of habitual residence, and nothing in these Terms affects your right to do so.

12. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and (where applicable) our Subscription Policy, constitute the entire agreement between us and supersede all prior representations and agreements relating to your purchase. No variation to these Terms shall be binding unless agreed in writing by us.

14. Changes to These Terms

We reserve the right to amend these Terms at any time. Any changes will be posted on the Website with an updated 'Last Updated' date. Your continued use of the Website following such changes constitutes acceptance of the updated Terms. Changes will not affect orders placed prior to the date of the update.

15. Complaints

We aim to resolve any concern you may have promptly and fairly. Please contact us in the first instance at [Insert Contact Email]. If your complaint relates to an EU cross-border purchase, you also have access to the EU Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr